PINSEED LABS SDN. BHD. ("we", "us", "PINSeed Labs") respects your personal data. This Privacy Policy sets out how we collect, store, process, and protect your information when visiting our website or using our IT solution services.
1. Personal Data We Collect
In the course of providing IT consulting, software development, and online payment processing, we may collect the following personal data:
- Contact Information: Full name, corporate email address, contact telephone number, job title, and company name.
- Service & Inquiry Data: Technical specifications, project budget estimates, requirements, and communication logs.
- Financial & Payment Transaction Data: Transaction ID, payment status, amount paid, and invoice details. (Note: Sensitive payment card numbers or banking passwords are processed directly by PCI-DSS compliant payment gateways like Fiuu and are never stored on our web servers).
- Technical & Analytical Data: IP address, browser type, cookies, and page interaction logs.
2. Purpose of Data Processing
We process your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia for the following purposes:
- To deliver custom IT solutions, software code, and cloud architecture services.
- To process invoices and online payment transactions via authorized merchant payment gateways.
- To communicate regarding project milestones, SLA technical support, and account management.
- To comply with statutory legal, regulatory, tax, and audit obligations under Malaysian law.
3. Disclosure & Sharing of Personal Data
PINSEED LABS SDN. BHD. strictly does not sell, rent, or trade your personal data to third-party marketers. We may share data only under strict confidentiality with:
- Authorized payment gateway processors (e.g., Fiuu / Razer Merchant Services) for secure transaction settlement.
- Cloud hosting providers and infrastructure partners bound by strict data protection agreements.
- Law enforcement, regulatory bodies, or tax authorities when mandated by applicable Malaysian laws.
4. Data Protection & Security Measures
We enforce industry-standard administrative, physical, and technical security controls, including 256-bit SSL encryption, restricted administrative access, firewalls, and regular security vulnerability assessments to prevent unauthorized data loss or breach.
5. Data Retention & Your Rights
Under the PDPA Act 2010, you have the right to request access to, correction of, or deletion of your personal data held by us. Data is retained only as long as necessary to fulfill project contractual obligations or satisfy legal retention statutory periods.
6. Contact Data Protection Officer
To exercise your rights or make privacy-related inquiries, contact our Data Protection Coordinator:
PINSEED LABS SDN. BHD.
Reg No: 202601028432
Privacy Desk Email: privacy@pinseed.com / contact@pinseed.com
Address:
Co-labs Coworking The Starling Plus,
Level 4 Uptown 7, Jalan SS21/39,
Damansara Utama, 47400 Petaling Jaya,
Selangor, Malaysia.